Warranty Policy

Warranty Policy

At Q9 PowerSports USA, we stand behind the quality of our ATVs, utility vehicles, dirt bikes, scooters, and go-karts. Every vehicle we sell comes with manufacturer warranty coverage to protect your investment.

This page explains what's covered, warranty duration, and how to get support if you need it.

Warranty Coverage Overview

šŸ”§ Engine Warranty - 12 Months

Coverage: Every machine we sell includes a 12-month internal engine parts warranty from the date of purchase.

What's Covered:

  • All parts inside the engine case
  • Manufacturing defects in engine components
  • Replacement parts shipped free of charge

Applies to: All youth ATVs, utility four wheelers, sport quads, dirt bikes, scooters, and go-karts purchased from Q9 PowerSports USA.

āš” Electrical Warranty - 3 Months

Coverage: All machines include a 3-month electrical parts warranty from the date of purchase.

What's Covered:

  • All electrical components and parts
  • Manufacturing defects in electrical systems
  • Wiring harnesses and electrical connections

What's NOT Covered:

  • Light bulbs (normal wear items)
  • Fuses (consumable items)
  • Batteries (wear items with separate warranty)

šŸ’¬ Lifetime Technical Support

Coverage: All customers receive lifetime technical support from our service technicians for as long as you own the machine.

What's Included:

  • Troubleshooting assistance
  • Maintenance guidance
  • Parts identification help
  • Assembly and setup support
  • Access to our technical support videos
  • Expert advice from experienced technicians

Visit our technical support blog for helpful guides and maintenance tips.

šŸ”Ø Labor Coverage

Important: Service labor is not covered under warranty unless the machine was purchased from our Madison, Wisconsin showroom floor.

Labor Coverage Applies Only When:

  • Machine was purchased in-person at our Madison showroom
  • Service is performed at our Madison service center
  • Valid only at Q9 PowerSports USA service locations

For customers outside Wisconsin, we provide detailed technical support to help you or a local mechanic perform warranty repairs.

What Voids the Warranty

To maintain warranty coverage, please avoid the following:

  • Extreme riding, racing, or competition use - Vehicles are designed for recreational use
  • Vandalism or theft damage
  • Fire damage
  • Accidents (at fault or not at fault)
  • Unauthorized repairs or modifications - Repairs must be performed correctly
  • Lack of proper maintenance - Follow the maintenance schedule in your owner's manual
  • Use of incorrect fuel or fluids
  • Normal wear and tear - Tires, brake pads, chains, and other consumables

For safety and maintenance guidelines, visit the CPSC ATV Safety Information Center.

How to File a Warranty Claim

Step 1: Contact Us
Call our customer service team at 1-888-252-9250 or contact us online.

Step 2: Provide Information
Have ready:

  • Your order number or purchase date
  • Vehicle VIN number (17-character code on the frame)
  • Description of the issue
  • Photos or videos of the problem (if applicable)

Step 3: Diagnosis & Approval
Our technicians will help diagnose the issue and determine if it's covered under warranty.

Step 4: Receive Parts
If approved, we'll ship replacement parts to you free of charge.

Maintenance Tips to Protect Your Warranty

Proper maintenance is essential to keep your warranty valid and your vehicle running smoothly.

Regular Maintenance Includes:

  • Oil changes every 20-50 hours of use
  • Air filter cleaning every 10-20 hours
  • Chain lubrication and adjustment
  • Tire pressure checks
  • Brake inspections
  • Periodic tune-ups

Helpful Resources:

For general maintenance standards, refer to the Specialty Vehicle Institute of America guidelines.

Madison Service Center

If you're in the Madison, Wisconsin area, visit our full-service center for professional maintenance and repairs.

Q9 PowerSports USA Service Center
2613 S. Stoughton Rd
Madison, WI 53716
Service Phone: 608-216-9521

We service all powersports vehicles, small engines, and lawn & garden equipment.

Frequently Asked Questions

How long does the warranty last?

Engine parts: 12 months. Electrical parts: 3 months. Technical support: Lifetime.

Do I need to register my warranty?

No registration required. Your warranty begins on your purchase date and is automatically on file with your order.

Can I transfer the warranty to a new owner?

Warranties are non-transferable and apply only to the original purchaser.

What if I need parts after the warranty expires?

We can help you source replacement parts for any vehicle we sell. Contact our customer service team for assistance.

Does the warranty cover shipping costs for parts?

Yes, warranty parts are shipped free of charge during the warranty period.

For more questions, visit our FAQ page.

Need Help?

Our customer service team is here to assist with warranty questions, claims, and technical support.

Contact Q9 PowerSports USA:
Toll-Free: 1-888-252-9250
Hours: Tuesday-Friday 9am-6pm, Saturday 9am-1pm CST
Contact Us Online

We're committed to your satisfaction and keeping your powersports vehicle running strong!