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Terms & Conditions

TERMS AND CONDITIONS:
Listed here under are the Terms and Conditions that govern your use of this website and dealing with Q9 PowerSports USA. Any customer who visits our website or makes a purchase (online or offline) are subject to these terms and conditions. Please read them carefully and understand that use of this website constitutes your agreement to be bound by these Terms and Conditions.

Privacy Policy
We recognize that you may be concerned about the collection, use and disclosure of personal information you are asked to divulge when purchasing from or browsing this website. In order to provide you with a better service, we may ask for personal details such as your name, address, telephone number or email address. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so. Personal information is protected from unauthorized access, loss, misuse, disclosure or alteration. Sensitive payment information such as credit card details are not stored on the internet, but is immediately encrypted and directed to a third party payment gateway. Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law. 

Q9 PowerSports USA may use the information you provide for the purpose of email marketing. This information will assist us with providing a better service to you and keeping you informed of new items and future promotions.

Your information will not be disclosed in any way outside of the primary functions of Q9 PowerSports USA’s operations and will not be sold or distributed, unless:
• It is required by law.
• Records indicate that an individual may be engaged in illegal behavior such as but not limited to, fraud.

Credit Card Charge-backs
By purchasing a product from Q9 PowerSports USA, once that product has shipped you agree that you waive your right to chargeback your credit card under any circumstance and will handle any and all issues in accordance with all our policies. The chargeback process is expensive and time consuming for the merchant and issues can be resolved in an efficient matter by allowing our team to work with you. The first step is always to contact us.
Changes and Inaccuracies
Q9 PowerSports USA constantly makes improvements to our website and we are always striving to get the most accurate product information including item details, price and images. Sometimes we do get inaccurate information from manufacturers. If you are buying something on our website and are concerned the description could be inaccurate, please contact us before making your purchase. Prices are subject to change. Once your order is placed, there are no refunds or reimbursements if prices do change after you have placed your order. Q9 PowerSports USA is not responsible for typographical, technical or descriptive errors. We reserve the right to cancel any order for any reason, including errors in pricing.
State Laws on Motor Vehicles
Please check your states laws regarding vehicle emission regulations prior to making a purchase from Q9 PowerSports USA to ensure your vehicle complies with state laws.

Vehicle and Parts Manufacturer Warranty
All products and parts sold on our website are covered by a manufacturer warranty that will be facilitated through Q9 PowerSports USA. Warranty coverage terms by manufacturer include a One year Engine Parts Warranty. Warranty is void in the following circumstances:
• Extreme riding, racing or competition ridings
• Vandalism or thefts
• Fires
• Accident; at fault or not at faults
• Unauthorized and/or unlicensed repair/assembly

Shipping Policy
All Orders are usually processed and shipped within 1-3 business days from the date of purchase. Q9 PowerSports USA will contact you if an item is not in stock, and will not be in stock to ship within 7 days of order date. If you provide a shipping address that differs from your billing address, we will require a billing address verification and your order may be delayed until verification is processed. All shipments are subject to potential delays due to inclement weather and possible delays caused by freight companies. 

We use third party LTL transportation companies to deliver vehicles and Fedex or USPS to deliver parts/accessories. LTL Transit time may take, but is not limited to, 2- 8 business days depending on your address and its distance from the nearest distribution center. During holiday seasons, transit times may result in an additional 2-4 business days to deliver. Orders cannot be canceled or refused due to extended transit schedules. We occasionally have excessive shipping charges from our LTL carers to outlying states in the northeast, southeast, and northwest. This additional expense will not incur a surcharge to our customers.

Shipments cannot be refused for delivery. If you receive your item(s) in unsatisfactory condition due to shipment damage or are missing an item(s), you must notify us within 2 business days by filing a claim on our website. 

If your item does not ship within 14 business days (excluding time awaiting for customer to provide requested further information), you can request to receive a full refund and cancel your order.

Shipping Damages/Lost item(s)
If you receive a damaged unit, part or accessory, you must let us know within 2 business days of the issue so we may file a claim on your behalf and ensure you receive the necessary replacement in a timely manner.

Products may not be refused for delivery under any circumstance. In the event of delivery refusal, you will be responsible for shipping costs and an additional 20% restocking fee. 

Once the product has been assembled, fueled, used in any way, it cannot for return for any reason.

Free Shipping
We offer free shipping on all of our units. When free shipping is offered, it applies to most destinations in the continental US. It does not include HI, AK or US territories, or any International destinations. It also does not include some remote areas in the continental US. Free shipping does not cover the optional shipping damage insurance, nor the offered Liftgate delivery service. (Note: It is very unusual for an address in the continental US to not be covered by the free shipping.

Returns/Refunds/Cancellations
If you want to return a vehicle or part, it must still be in the original crate/box, in new condition, and be returned within 14 days of delivery. You will be liable for return shipping cost (original shipping cost to you is non-refundable) and a 20% of item(s) price for a restocking fee. 

You can cancel your order and receive a full refund within 24 hours of placing your order or up until your order has shipped (whichever is greater). Once the item(s) have shipped, a 20% restocking fee will apply in addition to shipping costs to return the item.

Please contact us to initiate the refund process within 24 hours of placing your order. Refunds will be processed once the item(s) has been received into our warehouse or we confirm the item has not yet shipped at all. Please allow up to 5 business days to receive your refund.


Waiver of Liability
By purchasing any items on this website, you acknowledge and agree to be above 18 years of age. You acknowledge and understand that riding any vehicle purchased from Q9 PowerSports USA can be a dangerous activity that requires a level of skill. You understand that these activities can result in serious injury to the person as well as damages to property. You voluntarily assume any and all risk associated with loss, damage or injury while riding the vehicles sold on our website. You agree to release and forever discharge Q9 PowerSports USA or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf and the manufacturer from any and all claims, actions, damages, liabilities, cost or expenses and attorney fees which are related to, arise out of, or are in any way connected to your participation or use of these vehicles, use of equipment or property supplied by Q9 PowerSports USA or its parent company whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of the seller, manufacture or distributor. By this Agreement, it is your intention as the buyer, to surrender and waive any rights to sue or exercise any legal rights to seek damages from Q9 PowerSports USA or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf. This Agreement shall be affecting and binding upon heirs, agents, personal representatives and assigns. You have carefully read and acknowledge that you understand and agree to all the Terms and Conditions. You have had the opportunity to ask any and all questions regarding this Agreement and the affect of the same. You are aware that by purchasing an item and sending/remitting payment for the item, you assume all risk, and waive and release certain substantial rights that you may have or possess. You therefore release all liability and waive all rights in regards to activities with any items purchased from Q9 PowerSports USA.


Breach of Contract
The terms and conditions here serve as a final and binding agreement between Q9 PowerSports USA and you, the user/buyer. In the event of a breach of this contract, initiated by you, you agree to pay any costs associated with collection of payment due or removal from any Public Communication medium, any harassing, abusive, defamatory, threatening, hateful or offensive statements about, obscene or indecent language about, or images or other materials that violate the law regarding Q9 PowerSports USA, its products or its employees caused by you; including but not limited to: collection fees, attorney costs, court costs and any associated costs. 

As Q9 PowerSports USA’s headquarters is located in Madison, Wisconsin the legal venue will be enforced within the boundary lines of Dane County, Wisconsin.