FAQ's - Q9 PowerSports USA
Where are you Located?
Q9 PowerSports USA has Shipping Distribution Warehouses in CA, TX, GA, IN, MD and WI. To quickly expedite our customers orders no matter what state they are ordering from. Our National Headquarters is located in Madison, WI where we have a call center, showroom and full service center.
How Long does it take to receive my order?
Shipping on all machines is done via semi trucks and the normal shipping time for an order is 3 to 8 business days. The freight company does not deliver on weekends, so business days are considered Monday - Friday. Please note, during Holiday periods, shipping time may take longer due to weather and increased sales volumes.
How do I get Tracking information for my order?
Tracking info is available on the 3rd business day from placing the order by calling our toll free number 1-888-252-9250 and requesting it from a sales agent. The freight company will call to set up a delivery window prior to delivery, because someone will have to sign for the freight shipment and take delivery.
Why do I have to Verify with an ID to Complete my Order?
In a attempt to curb internet fraud, all online orders are required to send in proof of identity and shipping address. Once the checkout has been completed on a machine our website will prompt you to send us verification with a state issued ID or drivers license. We do not need your drivers licensee number and that can be covered up. We verify you are who you say you are and the shipping address. Over 15 years in business we have found our customers appreciate the add security that our company policy offers. We will not ship any order until it has been verified. Please Note* if you have a confirmed shipping address with PayPal and use them to pay for the purchase, your purchase is insured against fraud under PayPal’s sellers protection and you do not need to send in the ID, because PayPal has verified you already.
Do you charge Sales Tax?
The only state we are required to collect sales tax in currently is Wisconsin. The Tax rate is 5.5%. All other states we DO NOT CHARGE SALES TAX FOR.
Do you offer a Layaway Program?
You can set up a Layaway two different way. We offer an automated layaway program with LAY-BUY in the checkout field during the purchase, or you can call in and set up a layaway with a salesmen over the phone. Layaways are simple, 20% down to start and you can make payments at your leisure for up to 6 months. Setting up a layaway secures the current sales price and special offers, even if they change and go up after the sale.
Do you offer Financing?
We offer Buy Now, Pay Later financing through Affirm Financing for all Online orders. More information is available on the top of every product page by the sales price. In our store front locations we offer more financing options, but all internet orders are handled with Affirm. All Financing companies work with all credit types and give fast approvals.
How do I find Parts for my machine?
All of our warehouses are stocked with parts. We have an entire website dedicated to replacement parts. Located on the footer of this website, click on the replacement parts link and it will direct you to the parts website. There all you need is the model and you will have all the parts listed for that machine, including descriptions and pictures to easily match the part you need for your machine.