Frequently Asked Questions (FAQs)

Welcome to Q9 PowerSports USA's comprehensive FAQ page! Find answers to all your questions about our products, ordering, shipping, assembly, warranties, and more. If you can't find what you're looking for, please contact our customer service team.

General Questions

What is Q9 PowerSports USA?

Q9 PowerSports USA is America's most affordable powersports dealer, offering a wide selection of ATVs, dirt bikes, go-karts, motor scooters, mopeds, electric scooters, motorcycles, and more. We specialize in providing quality powersports vehicles at unbeatable prices with free shipping to the lower 48 states.

Where are you located?

We have distribution warehouses located in CA, TX, GA, IN, NJ, MD and WI that we ship nationwide from, to all around the lower 48 states.

Do you have a physical showroom?

Yes, We have a Showroom and Full Service center location in Madison Wisconsin.

Ordering & Payment

How do I place an order?

Simply browse our website, select the product you want, choose any options or accessories, and click "Add to Cart." Then proceed to checkout, enter your shipping and payment information, and complete your purchase.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods through our checkout system.

Is my payment information secure?

Yes! We use industry-standard SSL encryption to protect your payment information. Your data is secure and never stored on our servers.

Can I cancel or modify my order?

Please contact us immediately if you need to cancel or modify your order. Once an order has been processed and shipped, we cannot make changes. Contact our customer service team as soon as possible.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer FREE shipping on all products to the lower 48 states. This is one of the ways we provide incredible value to our customers.

How long does shipping take?

Delivery times vary by location and product, but most orders arrive within 5-10 business days. Larger items like ATVs and go-karts may take 7-14 business days. You'll receive tracking information once your order ships.

Do you ship to Alaska, Hawaii, or international locations?

Currently, we offer free shipping only to the lower 48 states. For Alaska, Hawaii, or international shipping, please contact us for a custom shipping quote.

How will my vehicle be delivered?

Most vehicles are shipped via freight carrier on a pallet or in a crate. The carrier will contact you to schedule delivery. You'll need to be available to receive the shipment and inspect it upon arrival.

What if my item arrives damaged?

Inspect your shipment immediately upon delivery. If there's visible damage, note it on the delivery receipt and take photos. Contact us within 48 hours with photos and details so we can file a claim and arrange for replacement or repair.

Assembly & Setup

Do your vehicles come fully assembled?

Most vehicles arrive 85-95% assembled. Some minor assembly is required, including handlebar installation, wheel attachment, mirror installation, and fluid checks. Detailed instructions are included with every vehicle.

How long does assembly take?

Most people can complete assembly in 30-90 minutes depending on the vehicle and their mechanical experience. If you're not comfortable with assembly, we recommend having a local mechanic or dealer complete it.

Do I need special tools for assembly?

Basic hand tools are typically all you need - wrenches, sockets, screwdrivers, and pliers. Most vehicles include the necessary tools or hardware. Check your owner's manual for specific requirements.

Can I pay someone to assemble my vehicle?

Yes! Many customers take their vehicles to local mechanics, powersports shops, or small engine repair shops for professional assembly. This typically costs $50-150 depending on the vehicle and location.

Product Information

Are your vehicles street-legal?

Many of our scooters and motorcycles are DOT approved and street-legal. ATVs, dirt bikes, and go-karts are designed for off-road use only. Check individual product descriptions for street-legal status and registration requirements.

What age are your products suitable for?

We offer products for all ages! Each product listing includes recommended age ranges. Generally: 50-70cc for ages 4-8, 110cc for ages 10+, 125-150cc for ages 12+, and 200cc+ for ages 16 and up. Always supervise young riders.

Do I need a license to ride?

License requirements vary by state and vehicle type. Street-legal scooters and motorcycles typically require a motorcycle license or endorsement. Off-road vehicles don't require licenses but may have age restrictions. Check your local DMV for specific requirements.

What kind of fuel do your vehicles use?

Most of our vehicles use regular unleaded gasoline. 4-stroke engines don't require oil mixing - just fill with gas and check oil separately. 2-stroke engines require a gas/oil mixture (typically 40:1 or 50:1). Check your owner's manual for specifics.

What's the difference between 2-stroke and 4-stroke engines?

2-stroke engines are lighter and simpler but require gas/oil mixing. 4-stroke engines are more fuel-efficient, quieter, and don't require mixing - just regular gas. Most of our products feature reliable 4-stroke engines.

What does automatic vs. manual transmission mean?

Automatic transmission means no clutch or shifting - just twist the throttle and go. Manual transmission requires using a clutch and foot shifter to change gears. Automatics are easier for beginners; manuals provide more control for experienced riders.

Warranties & Returns

Do your products come with a warranty?

Yes! All our products come with manufacturer warranties. Warranty coverage varies by product and manufacturer. Contact us for specific warranty details on any product.

What does the warranty cover?

Warranties typically cover manufacturing defects and faulty parts. They don't cover normal wear and tear, damage from misuse, lack of maintenance, or modifications. Always read your warranty documentation carefully.

What is your return policy?

Due to the nature of powersports vehicles, returns are handled on a case-by-case basis. Contact us within 2 days of delivery if you have concerns. Vehicles must be unassembled and in original packaging. Return shipping costs may apply.

What if I receive the wrong item?

Contact us immediately if you receive the wrong item. We'll arrange for the correct item to be sent and provide instructions for returning the incorrect item at no cost to you.

Parts & Maintenance

Where can I get replacement parts?

We can help you source replacement parts for any vehicle we sell. Contact our customer service team with your vehicle model and the part you need. Most common parts are readily available.

How often should I perform maintenance?

Regular maintenance is essential! Typical intervals: oil changes every 20-50 hours of use, air filter cleaning every 10-20 hours, chain lubrication every 5-10 hours. Always consult your owner's manual for specific maintenance schedules.

What maintenance is required?

Basic maintenance includes: oil changes, air filter cleaning/replacement, chain lubrication and adjustment, tire pressure checks, brake inspections, and periodic tune-ups. Proper maintenance extends vehicle life and ensures safe operation.

Do you offer maintenance services?

We don't offer direct maintenance services, but we can recommend local mechanics and shops. Most small engine repair shops, powersports dealers, and mechanics can service our vehicles.

Safety & Operation

What safety gear is required?

Always wear appropriate safety gear! For ATVs and dirt bikes: DOT-approved helmet, goggles, gloves, long sleeves, long pants, and boots. For scooters and motorcycles: DOT-approved helmet, eye protection, gloves, jacket, and boots. Safety gear is essential!

Do children need supervision?

Yes! Children should always be supervised by a responsible adult when riding. Never allow children to ride unsupervised. Ensure they wear proper safety gear and understand safe riding practices.

Where can I ride my ATV or dirt bike?

ATVs and dirt bikes are for off-road use only. Ride on private property (with permission), designated off-road trails, OHV areas, and motocross tracks. Always check local regulations and obtain necessary permits. Never ride on public roads.

Can I ride on the street?

Only street-legal, DOT-approved vehicles can be ridden on public roads. These include most of our scooters and motorcycles. ATVs, dirt bikes, and go-karts are for off-road use only and should never be ridden on public streets.

Registration & Insurance

How do I register my vehicle?

For street-legal vehicles, you'll receive a Manufacturer's Certificate of Origin (MCO). Take this to your local DMV with proof of insurance and required fees to register. Registration processes vary by state.

Do I need insurance?

Insurance is required in most states for street-legal vehicles. Even for off-road vehicles, insurance is recommended. Contact your insurance provider for coverage options specific to your vehicle type.

What documents will I receive?

You'll receive an MCO (Manufacturer's Certificate of Origin) for street-legal vehicles, owner's manual, assembly instructions, and warranty documentation. Keep all documents in a safe place.

Specific Vehicle Types

What's the difference between a scooter and a motorcycle?

Scooters typically have smaller wheels, step-through design, under-seat storage, and automatic transmission. Motorcycles have larger wheels, manual transmission, and more power. Both can be street-legal depending on the model.

What's the difference between an ATV and a dirt bike?

ATVs (All-Terrain Vehicles) have four wheels and are more stable, making them easier for beginners. Dirt bikes have two wheels and require balance but are more agile. Both are for off-road use only.

What's a go-kart vs. a UTV?

Go-karts are smaller recreational vehicles, often with 1-2 seats, designed for fun and racing. UTVs (Utility Terrain Vehicles) are larger, more powerful, with 2-4+ seats, designed for work and recreation. We offer various go-karts for different ages.

What does "utility ATV" mean?

Utility ATVs are designed for work applications like farming, property maintenance, and hauling. They typically feature cargo racks, towing capability, and durable construction for tough jobs.

Technical Questions

What does "cc" mean?

CC stands for cubic centimeters and measures engine displacement (size). Generally, higher cc means more power: 50cc is beginner-friendly, 110-125cc is youth-sized, 150-250cc is intermediate, and 250cc+ is adult-sized.

What is fuel injection?

Fuel injection is an advanced system that precisely delivers fuel to the engine, providing better performance, improved fuel economy, easier starting, and more reliable operation compared to carbureted engines.

What are disc brakes vs. drum brakes?

Disc brakes provide superior stopping power, better performance in wet conditions, and more consistent braking. Drum brakes are older technology. Most of our vehicles feature reliable disc brakes.

What is a speed limiter?

A speed limiter (or governor) restricts the vehicle's top speed for safety. Many youth vehicles include adjustable speed limiters so parents can gradually increase speed as the rider's skills improve.

Customer Service

How can I contact customer service?

You can reach our customer service team through our website contact form, email, or phone. We're here to help with any questions or concerns!

What are your business hours?

Our customer service team is available Monday through Friday during business hours. We respond to all inquiries as quickly as possible, typically within 24 hours.

Do you offer technical support?

Yes! Our team can help with assembly questions, troubleshooting, parts identification, and general technical support. Contact us with your vehicle model and specific question.

Can I track my order?

Yes! Once your order ships, you'll receive tracking information via email. You can use this to monitor your shipment's progress and estimated delivery date.

Special Features

What is a remote shut-off key fob?

A remote shut-off key fob allows parents to remotely turn off the vehicle's engine from a distance for safety. This premium feature is available on select youth ATVs and provides peace of mind when supervising young riders.

What are hydraulic brakes?

Hydraulic brakes use fluid pressure to provide superior stopping power compared to cable-operated brakes. They offer better modulation, more consistent performance, and enhanced safety - a premium feature on select models.

What does "dual sport" mean?

Dual sport motorcycles are designed to be ridden both on-road (streets and highways) and off-road (trails and dirt). They combine street-legal features with off-road capability for maximum versatility.

Pricing & Promotions

Why are your prices so low?

We operate as an online-only dealer with minimal overhead, allowing us to offer the lowest prices in the industry. We buy in volume, pass savings to customers, and include free shipping - that's the Q9 PowerSports USA advantage!

Do you offer financing?

Financing options may be available at checkout. Check our website or contact us for current financing offers and terms.

Do you have sales or promotions?

Yes! We regularly offer sales and promotions on select products. Sign up for our email newsletter to receive exclusive deals and be the first to know about special offers.

Do you price match?

We already offer the lowest prices in the industry with free shipping! If you find a lower price elsewhere, contact us and we'll do our best to work with you.

Still Have Questions?

If you didn't find the answer you were looking for, please don't hesitate to contact our customer service team. We're here to help make your powersports purchase easy and enjoyable!

Contact us today and join thousands of satisfied customers who trust Q9 PowerSports USA for quality, affordability, and service!